Employee of Semester

Spring 2022 Employee of the Semester 

Congratulations to our Spring 2022 Employee of the Semester, Carl Brown!

Carl Brown Named Employee of the Semester at VSU  

VALDOSTA — Valdosta State University’s Carl Brown is good at solving problems.  

“I enjoy being able to interact with our students, faculty, and staff when they have issues with their electronic devices,” says Brown, 他是弗吉尼亚州立大学信息技术部的计算机服务技术员. “我有知识和资源来解决他们可能遇到的任何问题.”  

Brown joined the VSU staff on Sept. 24, 2018. He was recently named the Spring 2022 Employee of the Semester. 

Brown spends his days working in Desktop Support and at the Helpdesk.  

As a member of the Desktop Support team, 布朗在校园的专业办公室管理计算机设备的安装和支持. This often requires him to make on-site visits for troubleshooting, setting up or relocating computers, 并为有特殊硬件和软件需求的教职员工提供支持. 

Brown是位于Odum图书馆的帮助台的主要主管. 他负责培训和管理一群学生工人，他们为无电梯客户提供信息和帮助, facilitate wireless connectivity in the residence halls, and maintain technology found throughout the library.  

Brown also volunteers to support the technology needs for key campus events, like orientation and commencement, and he is one of the on-call staff for campus technology emergencies.  

Benjamin Li, deputy chief officer for Technical Support Services, 将布朗描述为“我们希望在信息技术系和大学其他部门激发的价值观的榜样”. He says Brown “truly values customer service, ownership of needs, and responsiveness and is willing to share his knowledge with others.”  

李说，弗吉尼亚州立大学的许多人认为布朗是他们在任何与技术相关的事情上的首选人选. 他们经常授予他“I Caught You Caring”奖，以表彰他的出色服务. 

“Carl Brown主动解决具有挑战性的问题，并响应VSU客户的需求，帮助他们高效地完成工作,” Li adds. 每当他在办公室解决复杂的技术问题或为活动设置技术时，他的批判性思维和解决问题的能力都会受到考验.  He looks at challenges as opportunities and always provides service with a smile.”  

布朗说，他的工作中最具挑战性的方面是确保自己跟上动态的技术世界, which is constantly evolving to meet the needs of modern society. 瞬息万变的技术环境要求他不断学习——让他的思想接触新思想, technologies, and processes — a priority.  

“Carl Brown is a champion for change and continuous improvement,” Li says. “Service excellence, positivity, and ownership of the needs of others permeate every aspect of what he does. 这些因素不仅使他成为他所服务的客户的有效校园合作伙伴，而且也是他所监督的员工的理想榜样. 他超越当下的思考能力极大地影响了我们为未来做准备的能力.” 

When not serving the university community, Brown enjoys spending time with his family, making music, and taking pictures. He lives in Valdosta with his wife, Kimberly Brown, and their four children, Janaya Brown, 14, MiKayla Brown, 9, Aryn Brown, 7, and Carlisle Brown IV, 1.  

VSU的员工事务委员会在每年秋季和春季学期结束时颁发学期最佳员工奖. 所有全职保密工作人员都有资格获得提名. 第二名是美国金融服务办公室的行政助理洛里·奥弗劳尔. Third place went to Maggie Vallotton, senior administrative coordinator for College of the Arts Outreach. 

See what was said about Carl from his fellow colleagues:

卡尔·布朗是信息技术部的一名计算机服务操作员. His duties are split between the Desktop Support and Helpdesk areas. He is a role model for the values we hope to inspire across the team. 卡尔自愿为重要的校园活动提供技术支持，如新生入学和毕业典礼，他是校园技术紧急情况的待命人员之一. 他的批判性思维和解决问题的能力每次在办公室解决一个复杂的技术问题或为一个事件设置技术时都会受到考验. 卡尔亲自投入时间确保团队的训练需求得到满足, 而且还将他们的许多书面培训文档整合到一个集中的存储库中，供学生助理访问.

卡尔视挑战为机遇，总是微笑着提供服务. As a result, 这些部门的许多员工都认为Carl是满足他们所有IT需求的最佳人选. 他建立了一个临时远程支持团队，该团队拥有所需的工具和培训，可以帮助学生解决无线连接和其他故障排除问题，而无需进行现场访问. Carl Brown is a champion for change and continuous improvement. 他超越当下的思考能力极大地影响了我们为未来做准备的能力."

We are so proud of all of our employees, especially all of our Spring 2022 Employee of the Semester nominees!

Nominees: